Refunds & booking support
A person handles requests at support@accqui.com. Your statutory rights stay intact.
How to request help
Email support@accqui.com from your booking address with the order reference, event name and a short explanation. Do not send a full card number, security code or a public copy of your ticket QR. If you cannot access the booking email, tell us so we can verify your request safely. Refund requests are not processed automatically by clicking an offer or closing an account.
If your plans change
For leisure events supplied on a specified date or period, the ordinary distance-selling 14-day cancellation right generally does not apply. A change-of-mind refund or transfer therefore depends on the event’s terms shown before purchase, unless other legal rights apply. We do not use this exception to refuse a refund that the law requires.
Cancelled, moved or rescheduled events
If the organiser cancels, moves or reschedules an event, contact us for the applicable refund or alternative arrangements. We will explain your options and deal with any refund entitlement under consumer law; an organiser’s policy cannot remove mandatory rights. Do not assume you must accept a replacement date or credit instead of a refund you are legally entitled to.
Payment errors and processing
Contact us about a duplicate charge, incorrect amount or paid order with missing tickets. We check Stripe payment status and the booking record before taking action. Approved payment refunds are normally sent to the original payment method; your provider’s processing time can vary. We will confirm the amount and status, rather than promising an unverified deadline. Accqui adds no booking fee to a ticket purchase.
Local offers and points
You pay the participating business directly for local purchases, so returns or refunds on those purchases are handled with that business under its terms and consumer law. Contact Accqui separately for an accidental offer activation, missing reward or incorrect points entry. Promotional points are not refundable as cash. Any points correction must preserve an auditable record.