How can we help?

Email hello@accqui.com from the address on your Accqui account. We aim to acknowledge support requests within two UK business days. Please do not email passwords, payment details or one-use voucher codes.

Include in your message

• A short description of what happened and when.
• The business or reward name, if the issue concerns a visit or voucher.
• Any reference shown in the app, but never your password.
• Your device type and app version for a technical problem.

Points and visits

Pending points are not yet available to redeem. If a verified visit or return-journey milestone appears wrong, send the business name, date and in-app reference so we can review the audit trail. Partners cannot change your balance directly.

Vouchers

Check the reward's expiry and restrictions before revealing it. A voucher is one-use and may be valid only at the location shown. If a reservation expires unused, its reserved points should be released. Contact us if your wallet does not update.

Privacy and account deletion

Read our privacy notice or follow the public account deletion instructions. You can also delete an accessible account inside the app under You → Privacy and account.